What do you like most about LuxRally Travel CRM?
I love that it pulls all different types of pricing into one place, so I don't have to go searching across multiple platforms to find the best rates/ benefits for my clients. It's also very easy to use and explain to clients - I can send them the information about their trip from the CRM AND they have an incredibly cool AI system that allows us to help create trips!
What are some areas of LuxRally Travel CRM's product that could be improved?
Glitches or bugs happen occasionally, but these get sorted out very quickly and updates are consistently being made.
What problems does LuxRally Travel CRM solve for you?
Fastbook AI has transformed how I research and present travel options, particularly when clients are still exploring ideas and need guidance narrowing their choices. The platform draws from a curated selection of trusted, high-quality properties and quickly generates tailored recommendations aligned with each traveler’s preferences (including their budget), complete with up-to-date pricing.
Although many travelers can use general AI tools on their own, this technology is purpose-built for travel advisors. It integrates curated supplier partnerships, live pricing, and smart recommendation tools, allowing me to deliver a more streamlined, informed, and elevated planning experience from start to finish.
What do you like most about LuxRally Travel CRM?
I love that it pulls all different types of pricing into one place, so I don't have to go searching across multiple platforms to find the best rates/ benefits for my clients. It's also very easy to use and explain to clients - I can send them the information about their trip from the CRM AND they have an incredibly cool AI system that allows us to help create trips!
What are some areas of LuxRally Travel CRM's product that could be improved?
Glitches or bugs happen occasionally, but these get sorted out very quickly and updates are consistently being made.
What problems does LuxRally Travel CRM solve for you?
Fastbook AI has transformed how I research and present travel options, particularly when clients are still exploring ideas and need guidance narrowing their choices. The platform draws from a curated selection of trusted, high-quality properties and quickly generates tailored recommendations aligned with each traveler’s preferences (including their budget), complete with up-to-date pricing.
Although many travelers can use general AI tools on their own, this technology is purpose-built for travel advisors. It integrates curated supplier partnerships, live pricing, and smart recommendation tools, allowing me to deliver a more streamlined, informed, and elevated planning experience from start to finish.
What do you like most about LuxRally Travel CRM?
I’m genuinely so happy I found the right fit with LuxRally. Their technology is truly best-in-class—I can quote and book clients in minutes without making anyone wait, which allows me to handle a higher volume with ease.
This agency is built for serious advisors who want to grow a real career and make strong income. They also provide an intense but incredibly informative training program that truly teaches you how to become a top luxury agent in the game.
The support is unmatched, from the in-house concierge team to incredibly responsive tech support—you’re never on your own, even in complex situations. I’m so excited for many years ahead with LuxRally!
What are some areas of LuxRally Travel CRM's product that could be improved?
I’d love the ability to search by location and quickly pull starting rates across multiple properties at once. That would make comparing options even more efficient. That said, new features and search capabilities have been added consistently over the past year, so I’m confident improvements will continue.
What problems does LuxRally Travel CRM solve for you?
The introduction of Fastbook AI has made it incredibly easy to explore options, especially when a client is unsure of what they want and I need to quickly narrow things down. It pulls from vetted lists of premier properties that I feel confident recommending and can tailor suggestions based on guest preferences with near-instant pricing.
While anyone can use ChatGPT to plan a trip, our AI is built specifically for travel advisors—combining curated inventory, real-time pricing, and intelligent recommendations that allow me to deliver a far more elevated and efficient client experience.
What do you like most about LuxRally Travel CRM?
It simplifies sending and tracking itineraries, commissions, client information, and more. I can setup reminders for payment due dates, birthdays, client travel dates all show up on my dashboard and are easy to read at a glance.
What are some areas of LuxRally Travel CRM's product that could be improved?
I’m not sure what to write here because I wouldn’t know what to ask for. What I do know is there are new features coming consistently and appropriate updates.
What problems does LuxRally Travel CRM solve for you?
Tracking the small details. Remembering birthdays is huge as my clients really enjoy their birthday cards I mail them. The dashboard and having all of the necessary reminders in one place at a glance to help me stay on task.
What do you like most about LuxRally Travel CRM?
It is full of excellent recommendations based on real travel agent expertise. It gives agents access to net rates allowing them to save their clients lots of money and adjustable commissions. AI is an option to help search for the best properties. You are able to search hundreds of rates in a minute or less!
What are some areas of LuxRally Travel CRM's product that could be improved?
The ability to book cruises, which is in the works, and clearer room mapping/bedding type in some cases.
What problems does LuxRally Travel CRM solve for you?
It makes me confident I’m booking my clients at the best properties at the best rates, and makes the process fast and easy!
What do you like most about LuxRally Travel CRM?
This CRM is amazing! Easy to use and effecient as you can create and run pricing for multiple hotels at once. You can then evaluate pricing from a vast variety of suppliers/wholesalers in minutes and have your client booked knowing that you are getting the best commission for yourself.
What are some areas of LuxRally Travel CRM's product that could be improved?
None that I can think of - however they quickly act on any feedback.
What problems does LuxRally Travel CRM solve for you?
Effeciency for booking hotels, airfare, tours and transportation!
What do you like most about LuxRally Travel CRM?
The CRM that LuxRally Travel has built is honestly one of the biggest reasons I’ve been able to scale my business the way I have.
It’s not just a place to store client information. It’s fully connected to FastBook, so everything from sourcing rates to booking to follow-up lives in one system. That alone removes a lot of the friction you typically get with multiple platforms.
FastBook is where it really stands out. Being able to pull hundreds of rates across suppliers in seconds completely changes how quickly you can quote and close. It’s built for speed, not for browsing, which aligns with how I prefer to work anyway. I’m not spending time jumping between systems or building out overly polished proposals, I can move quickly and confidently, especially with one of the latest features creating itinerary proposals clients can approve and pay with rates re-verifying for availability and accuracy live.
The power of NET rates is another major advantage. Having control over margin and being able to adjust commission depending on the booking gives a level of flexibility that most systems don’t offer. You can stay competitive with what clients are seeing online while still protecting your earnings, which is critical.
From an admin standpoint, it’s extremely efficient. A lot of what used to be manual, invoicing, commission tracking, payment collection, is automated within the system. I am time poor so having these admin tasks made more efficient is critical to me. The CRM also handles client profiles, reminders, and follow-ups in a way that actually supports your workflow instead of slowing you down.
What I appreciate most is that it’s clearly built by someone who understands how agents need to work to be successful. It’s not overcomplicated, and it’s not trying to be everything. It’s designed to help you move faster, close more, and spend less time on admin.
If you’re used to more traditional CRMs, it might feel overwhelming at first, in a good way, but once you get into it, it’s hard to go back.
What are some areas of LuxRally Travel CRM's product that could be improved?
The founder David is constantly improving the CRM. If we have feature requests, or concerns, we share them and often times they're coded and live the same day. Cruise Nets is coming next!
What problems does LuxRally Travel CRM solve for you?
It solves the biggest operational bottlenecks in my business, speed, fragmentation, and margin control. Instead of jumping between multiple systems to source rates, build quotes, track clients, and manage payments, everything is in one place. FastBook allows me to pull competitive options instantly, and access to net rates gives me control over pricing and profitability. It removes a lot of manual admin and lets me focus on moving quickly and taking care of my clients.
What do you like most about LuxRally Travel CRM?
I like how easy it is to use and it keeps everything organized!
What are some areas of LuxRally Travel CRM's product that could be improved?
None at the moment! This system makes things seem less and easy to work with!
What problems does LuxRally Travel CRM solve for you?
It helps me provide amazing customer service experiences! Having everything in one place I can book a trip within minutes for many clients!
What do you like most about LuxRally Travel CRM?
I have tested other CRMs and Iove LRT's CRM. It is user friendly and has everything built in. I'm so happy I switched agencies because I yet to see what LRT offers. The system truly sets advisors up for success to run our business from our phones. The new Google Map feature and most recently itinerary features are top notch. It just keeps getting better.
What are some areas of LuxRally Travel CRM's product that could be improved?
There's about a 60 second wait/delay, but it's not terrible.
What problems does LuxRally Travel CRM solve for you?
Searching bookings more efficiently, booking management, accounting, it's a one stop shop for me.
What do you like most about LuxRally Travel CRM?
I was looking for a remote role in the travel industry where I could really tap into my passion for planning trips, and I happened to come across LuxRally Travel. From the start, the whole process felt welcoming, supportive, and well-organized.
What truly sets this company apart is the leadership. David Eisen and his wife Courtney are an incredibly innovative and talented team who clearly pour their heart and soul into everything they build. Month after month, they continue to introduce thoughtful improvements and forward-thinking ideas that keep the company evolving and ahead of the curve. They are not only inspiring leaders but also amazing people to work with.
Their proprietary CRM and booking system is absolutely next level—intuitive, powerful, and constantly improving. It gives us a real edge in delivering seamless, high-quality service to our clients. Combined with the depth of training, regular vendor meetings, and ongoing education, I always feel informed, confident, and equipped to succeed.
The training program is extensive and tailored specifically to the luxury market, which has helped me grow tremendously as an advisor. The support system is equally impressive—responsive, knowledgeable, and genuinely invested in each agent’s success. We also stay consistently connected through regular conference calls, including meetings with leadership.
Another standout is the relationships LuxRally has built with top-tier vendors. These partnerships allow us to offer exclusive perks, exceptional service, and elevated experiences our clients simply wouldn’t be able to access on their own.
From the cutting-edge technology and collaborative environment to the in-house concierge team that delivers a true high-touch experience, everything is designed with excellence in mind. On top of that, the flexibility of not being tied to specific suppliers means we can always secure the best options and rates for our clients—without charging any fees to agents or clients.
What are some areas of LuxRally Travel CRM's product that could be improved?
I do not find any., its effective, its constantly adding more features
What problems does LuxRally Travel CRM solve for you?
The LuxRally Travel CRM allows me to efficiently compare multiple rates across different vendors at once, so I can provide quick, accurate, and competitive options to my clients.
What do you like most about LuxRally Travel CRM?
The LuxRally Travel CRM is a game changer. Being able to pull hundreds of rates from multiple suppliers in seconds is amazing! Having it also track invoices, and client data save me so much time. The fact that you can also book rental cars, transfers, tours, air, cruises, and insurance all from the same platform is unheard of. I love it, and feel very fortunate that I am able to use this platform to make my job easier and my pricing more competitive.
What are some areas of LuxRally Travel CRM's product that could be improved?
The developer is already making improvements before I can even think of any needs!
What problems does LuxRally Travel CRM solve for you?
It makes price shopping, invoicing, client data management all so easy.
