What do you like most about LuxRally Travel CRM?
I love that it pulls all different types of pricing into one place, so I don't have to go searching across multiple platforms to find the best rates/ benefits for my clients. It's also very easy to use and explain to clients - I can send them the information about their trip from the CRM AND they have an incredibly cool AI system that allows us to help create trips!
What are some areas of LuxRally Travel CRM's product that could be improved?
Glitches or bugs happen occasionally, but these get sorted out very quickly and updates are consistently being made.
What problems does LuxRally Travel CRM solve for you?
Fastbook AI has transformed how I research and present travel options, particularly when clients are still exploring ideas and need guidance narrowing their choices. The platform draws from a curated selection of trusted, high-quality properties and quickly generates tailored recommendations aligned with each traveler’s preferences (including their budget), complete with up-to-date pricing.
Although many travelers can use general AI tools on their own, this technology is purpose-built for travel advisors. It integrates curated supplier partnerships, live pricing, and smart recommendation tools, allowing me to deliver a more streamlined, informed, and elevated planning experience from start to finish.
What do you like most about LuxRally Travel CRM?
LuxRally stands in a class of its own when it comes to travel agency technology. Their CRM was purpose-built to streamline the client experience, from sending out professional quotes to securely storing customer information, setting reminders about payment and executing the process and the integration across their full suite of proprietary software is seamless. Founder, David Eisen brings a background in cybersecurity for defense contractors, which means client data security is foundational. David & Courtney Eisen have built a truly innovative Travel Agency from the training provided all the way to their CRM. If you're evaluating CRM solutions for your travel agency, LuxRally isn't just a strong contender, it's the benchmark everything else should be measured against.
What are some areas of LuxRally Travel CRM's product that could be improved?
The one enhancement I'd love to see explored in a future update would be the ability to scan securely store identification documents, such as passports and driver's licenses directly within the CRM. Given the robust security infrastructure already in place this would feel like a natural integration to streamline the client onboarding process and reduce manual data entry. Not even sure if this is a viable option.
What problems does LuxRally Travel CRM solve for you?
Everything. Bullet points of what it solves:
-Disorganized Client Management
-Slow, inconsistent quoting
-Data Security issues
-Disconnected Software tools
-Poor onboarding of clients and ongoing support
What do you like most about LuxRally Travel CRM?
LuxRally CRM makes everything so much easier. We can add clients and send cc authorizations in seconds. All the client info flows into Fastbook (our booking engine), and helps us to book things so quickly without having to re-enter client info. We can also set it to charge a card before the due date and create payment plans. Our founder and CEO, David Eisen, is constantly improving and adding features as well!
What are some areas of LuxRally Travel CRM's product that could be improved?
David is always working on adding features that will help us to be more efficient.
What problems does LuxRally Travel CRM solve for you?
LuxRally CRM saves time, prevents auto-cancellations, and keeps track of clients and commissions, just to name a few highlights.
What do you like most about LuxRally Travel CRM?
What I love most about the LuxRally Travel CRM is that I have access to everything in one place. It's a platform that focuses on efficiency and it continues to evolve. I find myself have to go less and less to external, third-party sites because LuxRally Travel's system has it all. The quality I look for in any software that i'm loyal to, is growth. I want to know that the system is constantly being improved, new features are being added, the users are being listenend to and changes are being made to enhance the experience. It's easy, fast (considering all the work going on behind the scenes) and it keeps getting better with time.
What are some areas of LuxRally Travel CRM's product that could be improved?
Every software has it's bugs and areas of opportunity. What I've experienced is that as soon as something is brought to their attention, they immediately work to improve it. I can't think of anything at the moment but little things like, I perhaps being able to add a PDF of the client profile to the client file. I've also worked in the tech industry for 15 years now so I know there are priorities and they've honestly got bigger fish to fry. The improvements are creating more opportunity for user preferences. I know that will come with time.
What problems does LuxRally Travel CRM solve for you?
It relieves the cognitive load of having to manually search for rates and book clients on different platforms. It makes accounting easy and mostly effortless. It solves a lot of problems that I don't even realize I don't have because I began my journey as an advisor with this tool in hand. Can't imagine doing the work I do without it.
What do you like most about LuxRally Travel CRM?
What initially drew me to LuxRally was simple: the tech. In an industry still held together by patchwork systems and workarounds, the LuxRally CRM is—by a meaningful margin—the most advanced, cohesive platform I’ve seen. But what really sets it apart isn’t just what the technology does—it’s how it’s built. Because LuxRally’s CEO, David Eisen, is also the architect behind the platform, technology isn’t a support function—it’s the core of the business. That eliminates one of the biggest bottlenecks in travel tech: the lag between what advisors actually need and what gets built. There’s no translation layer, no backlog lost in product meetings—just immediate alignment between real-world use and development.
One of the biggest perks to the system is consolidation. Instead of bouncing between CRMs, supplier portals, proposal tools, and AI apps, everything lives in one ecosystem—from sourcing and pricing to proposal generation and payment collection. The result is not just efficiency, but momentum. You can build, refine, and close a trip while the client is still engaged—something that’s surprisingly rare in this space, but actively encouraged at LuxRally. And the speed at which you can close deals is mind-boggling.
The FastBook engine, with its embedded AI, is where things get supercharged. Unlike generic AI tools, it’s grounded in live inventory and real pricing, which means you’re not just generating ideas—you’re working with bookable reality. That alone removes a huge amount of friction and second-guessing. So yeah, can your clients use generic AI to “build their own trips”? Sure. But how good is an itinerary if you can’t actually book it?
On the business side, the flexibility around commissions and NET rates is a subtle but incredible advantage in the market. It opens up margin control in a way most platforms don’t, while also improving cash flow timing—something that becomes increasingly important as volume scales.
What are some areas of LuxRally Travel CRM's product that could be improved?
As with any product launch, there will be bugs: and there were when FastBook AI was released. That said, in the time it took me to notice an error, omission, or something off kilter, David was already working on new releases and updates. In other words, updates are pushed so frequently that not even I can keep up with the improvements.
What problems does LuxRally Travel CRM solve for you?
LuxRally doesn’t just improve individual steps in the workflow—it compresses the entire lifecycle of a booking. Less friction, faster turnaround, higher close rates. In an industry crowded with incremental improvements and outdated tech, this is one of the few platforms that feels like a true step change. And I’m glad I joined the company making the biggest waves.
What do you like most about LuxRally Travel CRM?
Fastbook created by the owners of this company is a fantastic tool and always improving. It is one of the main reasons I originally applied to join LuxRally Travel.
What are some areas of LuxRally Travel CRM's product that could be improved?
Anything can use improvement and the owners are constantly completing improvements.
What problems does LuxRally Travel CRM solve for you?
The program saves hours of research on every booking.
What do you like most about LuxRally Travel CRM?
I've been incredibly impressed with the LuxRally Travel CRM and how much it has streamlined my day to day operations as a travel advisor. What stands out immediately is the ability to handle both air and hotel workflows in one place. Being able to search across hundreds - sometimes thousands - of rates per hotel gives me confidence that I'm presenting the best possible options to my clients without needing to jump between platforms. I can even add trip insurance quotes and tours and transfers. With the recent addition of an AI feature within our CRM, multi-city itinerary shopping has gotten even faster. The client facing tools are equally powerful. I can quickly send secure credit card authorization forms and itineraries in just a few clicks. Everything feels seamless and professional and is continually being added to and refined.
What are some areas of LuxRally Travel CRM's product that could be improved?
Everything feels seamless and professional and is continually being added to and refined.
What problems does LuxRally Travel CRM solve for you?
Features like built-in reminders and task tracking help me stay on top of every detail. The CRM allows me to take my business on the go and do almost all of my booking needs quickly from just my phone. I can focus my time on client relationships and industry education, not bouncing between 10 different sites. Cannot imagine working without it!
What do you like most about LuxRally Travel CRM?
It is a very easy system to use, very accessible and has a great deal of functionality and integration that I haven't found with other CRMs. System upgrades are frequent and I haven't experienced any prolonged bugs or downtime.
What are some areas of LuxRally Travel CRM's product that could be improved?
Fastbook solves most of my problems but it is an evolving application, so more integrations would be welcome. While there is a small latency during quoting, it could be slightly faster for complex bookings.
What problems does LuxRally Travel CRM solve for you?
Fastbook offers a one stop shop for nearly all my needs. I have very few, if any complaints.
What do you like most about LuxRally Travel CRM?
It took a 5-minute demo of Fastbook (proprietary booking system) for me to know I wanted to be part of this agency.
I’ve been in this industry 20+ years, and my mouth dropped when I saw how efficiently travel can be booked with the right tools and training.
I’ve now been on the team for 1 year and 4 months, and Fastbook still continues to wow me, the enhancements keep coming!
The training is like no other, we have amazing relationships with industry partners, and we’re Forbes-endorsed, plus ongoing education is a real focus here. This agency is a great fit for anyone who’s ever dreamed of owning a successful, well-run travel business.
So, so, so happy at LuxRally 10000/10.
What are some areas of LuxRally Travel CRM's product that could be improved?
Properties and air are in full effect.
Continuing to add net rate partners (cruises) will help. This is in the works!
What problems does LuxRally Travel CRM solve for you?
It's efficient. A full itinerary can be booked in 20 mins or so, less if it's a repeat client. The use of AI has made it even quicker and simpler.
What do you like most about LuxRally Travel CRM?
I have yet to see another piece of technology that offers full end to end client management to quoting. I can pull over 200 rates for dozens of properties in less than a minute. Those include direct, wholesale, and consortium rates. Allowing me to offer clients properties in an instant with the confidence that they will not find a better rate.
What are some areas of LuxRally Travel CRM's product that could be improved?
Email marketing, specific checklists for bookings, and client follow up connections.
What problems does LuxRally Travel CRM solve for you?
Easily quote the best rate with confidence in minutes followed by client credit card authorization, booking, and into their itinerary.
What do you like most about LuxRally Travel CRM?
I no longer need to enter hotel bookings manually—they’re created automatically when I book my clients. For cruise reservations, I still have to input the information myself, but the process is now much simpler and faster.
What are some areas of LuxRally Travel CRM's product that could be improved?
I feel it’s already the best on the market, and it’s still improving—I’m very impressed.
What problems does LuxRally Travel CRM solve for you?
It saves me a lot of time and reduces errors. It feels tailor-made for travel agents—the person who created this CRM must have been a travel agent.
